Shipping Policy

If you order through our online shopping cart, the cart will automatically calculate the shipping based on the combined weight of your items. That formula is then adjusted for your residential address. Due to the bulk of some of our items, shipping may be miscalculated if you order bulky items that are light for their size. This could be foam, or elastics wound in a hank.  There is sometimes a discrepancy in your shipping quoted by our website. Unfortunately, we have to charge you for the extra postage before the parcel can be sent. We will contact you if there is additional shipping due.

*Note: any additional shipping invoices must be paid within 14 days, or the order is subject to cancellation. Full refunds will be given, minus 10% for restocking fees.

Orders Within Canada

If your item is small enough to fit in a mail slot and is $20 or less (and within Canada only), you may contact us to request that your package is sent by stamp. We cannot guarantee or insure any package sent by stamp. For all other packages, they will be sent via either Expedited Parcel or Express Post. Prices will vary depending on your distance relative to Ontario and how remote your delivery address is.

Orders to the USA

We are now using UPS to ship some of our US-bound packages. We will calculate which option, either UPS or Canada Post, is the most cost effective for you, and we will use the more inexpensive option. Orders can take up to 7 business days to process. We try our best to get orders out as quickly as possible. If you have a rush order, please email us and we will try to accomodate your needs, however we do not guarantee our ability to rush orders.

We have found that many of our packages that are sent to the United States are being pulled into customs no matter the size. Because of this, packages to the United States may take longer to arrive than quoted on our website or by our Customer Service Representatives.  You are responsible for any and all customs/brokerage fees that may be incurred. These charges are unique to your country and are out of our control.

If your order is lighter than 2.2lbs, it can be shipped via Tracked Packet. Tracked Packet enables us to send you a tracking number so you know where your order is. For orders to the United States deliveries will take longer because the parcel must go through customs. Charges vary according to weight and location. We will call you with any unexpected shipping changes. Due to changes in recent US Import regulations, all orders will be shipped from Canada to the US, and thus any possible delay is out of our control.

Due to the bulk of some of our items, shipping may be miscalculated if you order bulky items that our light for their size. This could be foam, or elastics wound in a hank.  There is sometimes a discrepancy in your shipping quoted by our website. Unfortunately, we have to charge you for the extra postage before the parcel can be sent. We will contact you if there is additional shipping due.

*Note: We have limited our use of Small Packet Air. However, for orders placed from distant countries, Small Packet Air is often the most cost effective method of delivery but please be aware that there is no tracking information available. BMS and it’s associates will not be responsible for parcels that arrive late, damaged or become lost via Small Packet Air. We apologize for the inconvenience. 

International Orders
International orders will be sent by Canada Post or UPS to your country and passed for delivery to your own postal system. Mail to overseas addresses can sometimes take up to 2 months. Please be patient. Be sure to include your phone number and/or email address in case we need to contact you. Charges will be assessed by weight, size of box and location. All orders need to be on a Visa or MasterCard with a signature on the order form, or through PayPal online. Sometimes the website does not calculate postage correctly. We will email you with any extra postal charges, which must be paid before the package can be shipped.

*Note: You are responsible for any and all customs/brokerage fees that may be incurred. These charges are unique to your country and are out of our control.

Please note: Once the packages leave our shop, we have no more control over its delivery. We can trace a package that you believe has gone missing, but only after 45 business days* (Canada) 60 business days* (for the USA) and 72 business days* (International orders). Please call us if you want us to initiate the tracking process on your behalf.

Other Postal Services
If you would like your parcel sent out by another method other than Canada Post or UPS, you will have to arrange for both the shipping label and the pickup yourself. We will not create the shipping label for you, nor will we charge your FedEx or UPS account. Please contact us by email us if you wish to choose this option.

Wholesale Orders

Wholesale Orders are often large and time consuming to process, because of this, please be aware that wholesale orders may have a processing time of 5-10 business days, and will subsequently be shipped once any outstanding (if any) shipping invoices are paid. We advise that our prices quoted for shipping on our website are for RETAIL customers only. As a wholesale customer, the shipping calculator CANNOT estimate what the shipping will be for large orders. We regret we cannot send out parcels if the shipping has not been paid.

Canada

USA

International